Privacy Policy

At Seasons Pizza, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seasons-pizza.click, place orders online, interact with our digital services, or otherwise engage with us. Please read this policy carefully. If you disagree with any terms described here, please discontinue use of our services.

This Privacy Policy applies to all personal information collected through our website, mobile ordering platforms, in-store interactions, loyalty programs, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We operate the website located at seasons-pizza.click and provide pizza and related food services to our customers. For the purposes of this Privacy Policy, Seasons Pizza acts as the data controller for personal information collected through our Services.

2. Information We Collect

We collect several types of information in connection with the Services we provide. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our Services — such as by placing an order, creating an account, signing up for our loyalty program, subscribing to our newsletter, or contacting our customer support — you may provide us with personal information, including but not limited to:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password when you register for an account on our website.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information needed to process transactions. Note: Payment details are processed through secure third-party payment processors and are not stored directly on our servers.
• Order Information: Details about the food items you ordered, special instructions, delivery preferences, and order history.
• Communications: Any messages, comments, feedback, or inquiries you send to us via email, contact forms, or customer support channels.
• Loyalty Program Data: Participation records, reward point balances, redemption history, and preferences associated with your loyalty account.
• Promotional Entries: Information submitted when you participate in contests, sweepstakes, or promotional campaigns.

2.2 Information Collected Automatically

When you access or use our website and Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and hardware configuration.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on our website, and navigation paths through the site.
• Log Files: Server logs that record your interactions with our website, including timestamps of access, error logs, and performance data.
• Location Data: General geographic location inferred from your IP address, and, if you grant permission, more precise location data from your device to facilitate delivery services or find nearby locations.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 (Cookie Usage) for more details.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (e.g., Facebook, Google) to our Services or log in using a social media single sign-on feature, we may receive profile information from those platforms in accordance with their privacy settings.
• Delivery Partners: Third-party delivery platforms or services that facilitate the delivery of your orders may share order-related information with us.
• Analytics Providers: We may receive aggregated or anonymized data about website usage from analytics service providers.
• Marketing Partners: Information from advertising networks or marketing partners who help us reach potential customers.
• Payment Processors: Confirmation data about the status of transactions processed through third-party payment services.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery logistics.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and delivery status updates.
• Providing customer support and responding to your inquiries or complaints.
• Administering our loyalty and rewards program.

3.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to understand how customers interact with our Services.
• Improving the functionality, layout, and content of our website.
• Developing new menu items, promotions, and services based on customer preferences.
• Conducting internal research and data analysis to optimize our operations.
• Monitoring the performance and security of our website and systems.

3.3 Marketing and Promotions

• Sending you promotional emails, special offers, coupons, and newsletters — but only if you have opted in to receive such communications or we have a legitimate business interest to do so.
• Personalizing your experience on our website by displaying content, offers, and recommendations tailored to your preferences and order history.
• Running targeted advertising campaigns on third-party platforms based on your interests and interactions with our Services.
• Administering contests, sweepstakes, and promotional events.
• Sending push notifications (if you have enabled them on your device) about deals and promotions.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations, including food safety regulations, consumer protection laws, and tax requirements.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, safety, and property of Seasons Pizza, our customers, and the public.
• Responding to legal requests, court orders, or government investigations.
• Detecting, investigating, and preventing fraudulent, harmful, unauthorized, or illegal activity.

4. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies and individuals who assist us in operating our business and providing the Services. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors and fraud prevention services
• Delivery fulfillment and logistics partners
• Email marketing and communications platforms
• Website hosting and cloud infrastructure providers
• Analytics and data intelligence platforms
• Customer relationship management (CRM) software providers
• IT security and cybersecurity vendors

4.2 Legal Requirements

We may disclose your personal information if we are required to do so by law or in response to valid legal process, including:

• Compliance with a subpoena, court order, or other legal obligation
• Requests from law enforcement or government agencies
• Protection of our legal rights and interests in litigation
• Situations involving imminent threats to safety or security

4.3 Business Transfers

In the event that Seasons Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and this Privacy Policy materially changes as a result.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This information may be used for industry research, marketing analysis, and other business purposes.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your account to a third-party platform or authorize a third-party application.

5. Data Security

Seasons Pizza takes the security of your personal information seriously and implements a range of industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We utilize PCI DSS-compliant payment processors to handle credit card and financial transactions. We do not store full payment card data on our own servers.
• Access Controls: Access to personal information within our organization is restricted to employees and contractors who need it to perform their job functions, and all such personnel are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: Our infrastructure is protected by firewalls, intrusion detection systems, and other security tools to monitor for unauthorized access.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments of our systems.
• Data Minimization: We collect only the personal data necessary for the purposes described in this Privacy Policy.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring those rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the business purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction, comply with legal obligations, or for security purposes).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information in the traditional sense, but if any sharing constitutes a "sale" under California law, you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive inferior service, higher prices, or any penalty for exercising your privacy rights.

6.2 General Rights Available to All U.S. Customers

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format so you can transfer it to another service.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Withdraw Consent: Where our processing of your data is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: seasons-pizza.click

We will verify your identity before processing your request to protect your privacy and security. We will respond to your request within 45 days of receipt (or within the timeframe required by applicable law). In some cases, we may need to extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The following general guidelines apply to our data retention practices:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Cookie Usage

Our website seasons-pizza.click uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website performance, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function and cannot be disabled. They enable core features such as shopping cart functionality, user authentication, and security.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website (e.g., pages visited, time on site, error messages). We use tools such as Google Analytics for this purpose. The data collected is aggregated and anonymous.
• Functionality Cookies: These cookies remember your preferences (such as your delivery address or preferred language) to personalize your experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests, both on our website and on third-party platforms. They may track your browsing activity across websites.

You can manage your cookie preferences through your browser settings or through any cookie consent banner displayed on our website. Please note that disabling certain cookies may affect the functionality of our Services.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Children's Privacy

Seasons Pizza does not knowingly market to, or solicit information from, children under the age of 18. In accordance with the Children's Online Privacy Protection Act (COPPA) and applicable U.S. law, we do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

By using our Services, you represent and warrant that you are at least 18 years of age. If you are under 18, please do not use our Services or submit any personal information to us.

10. International Data Transfers

Seasons Pizza is based in the United States and primarily operates within the United States. Your personal information is stored and processed on servers located within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

In the event that any of our third-party service providers process data outside the United States, we ensure that appropriate safeguards are in place to protect your information, such as contractual data protection clauses. By using our Services and submitting personal information to us, you acknowledge and consent to the transfer and processing of your information in the United States and any other country where our service providers operate.

We comply with applicable U.S. federal and state privacy laws governing the transfer and handling of personal data, including the FTC Act's prohibition on unfair or deceptive practices related to privacy and data security.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Seasons Pizza. This Privacy Policy does not apply to those third-party platforms. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of every website you visit.

The inclusion of a link to a third-party website does not constitute an endorsement by Seasons Pizza of that website or its privacy practices. If you click on a third-party link, you do so at your own risk.

12. Marketing Communications

With your consent (or where we have a legitimate interest under applicable law), we may contact you with promotional offers, discount codes, seasonal specials, new menu announcements, and other marketing communications via:

• Email newsletters
• SMS/text messages (if you have opted in)
• Push notifications (if enabled on your device)
• Personalized online advertising

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Replying "STOP" to any SMS marketing message
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as order confirmations and delivery updates) that are necessary to provide the Services.

13. Your Rights Under the FTC Act and U.S. Consumer Protection Law

Seasons Pizza complies with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce, including those related to consumer privacy and data security. We commit to the following principles in our data practices:

• We will not make false or misleading representations about how we collect, use, or share your personal information.
• We will honor the privacy choices you make and not engage in deceptive data collection practices.
• We will implement reasonable security measures to protect your personal data from unauthorized access or breach.
• We will provide clear and accessible notice of our data practices through this Privacy Policy.

If you believe your consumer rights have been violated, you have the right to file a complaint with the Federal Trade Commission. See Section 15 for information on how to file a complaint with regulatory authorities.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website homepage
• Sending you an email notification (if you have provided your email address and we have your consent to contact you)

Your continued use of our Services after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. How to File a Complaint

If you have concerns about how Seasons Pizza handles your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the relevant data protection or consumer protection authority.

15.1 Federal Trade Commission (FTC)

U.S. consumers may file complaints about unfair or deceptive privacy practices with the Federal Trade Commission:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency regarding violations of the CCPA/CPRA:

• Website: cppa.ca.gov

15.3 State Attorney General Offices

Consumers in other U.S. states may file complaints with their respective State Attorney General offices, many of which have dedicated consumer protection divisions that handle privacy-related complaints.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to responding to your inquiries promptly and transparently.

When contacting us regarding a privacy matter, please include your full name, contact information, and a clear description of your request or concern so that we can assist you as efficiently as possible. We will acknowledge receipt of your inquiry within 5 business days and provide a full response within the timeframe required by applicable law (typically within 45 days).